Privacy Policy

Effective Date: 01/2025
Website: www.titanmanufacturing.com.au

1. Introduction

Titan Manufacturing Pty Ltd ("Titan", "we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, request a quote, purchase products, or otherwise interact with us.

2. What Personal Information We Collect

We may collect personal information including:

• Full name
• Company name
• ABN (where applicable)
• Job title
• Email address
• Phone number
• Delivery and billing address
• Project or product requirements (e.g., skip bins, hook bins, crane bins)
• Payment or transaction information
• Any other information you voluntarily provide

We may also collect non-personal information such as:

• IP address
• Browser type
• Device information
• Pages visited and time spent on our website
• Cookies and usage data

3. How We Collect Information

We collect personal information when you:

• Submit a contact or quote request form
• Email or call us
• Place an order
• Engage us for custom manufacturing
• Subscribe to updates
• Interact with our website

We may also collect information automatically through cookies and analytics tools.

4. Why We Collect Your Information

We collect and use your personal information to:

• Provide quotes and product specifications
• Manufacture and supply waste equipment
• Process payments and manage accounts
• Deliver products
• Provide customer support
• Improve our website and services
• Meet legal and regulatory obligations

We do not sell or rent your personal information to third parties.

5. Disclosure of Personal Information

We may disclose personal information to:

• Employees and authorised contractors
• Transport and freight providers
• Suppliers and subcontractors involved in manufacturing
• IT service providers and website hosting providers
• Professional advisers (accountants, insurers, legal advisers)
• Government authorities where required by law

Some third-party service providers may store or process data outside Australia.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics services to:

• Understand website traffic
• Improve website performance
• Enhance user experience

You may disable cookies through your browser settings; however, this may affect website functionality.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

• Secure servers
• Password-protected systems
• Restricted access to personal information
• Secure payment processing systems

However, no internet transmission is completely secure.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.

Requests can be made using the contact details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Details

Titan Manufacturing Pty Ltd
Email: sales@titanmfg.com.au
Phone: 1300 848 260

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.